IT incident management
Tempo enables efficient resource allocation and prioritization, ensuring incidents are addressed swiftly and in alignment with your business objective – all while maintaining compliance.
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Jira ITSM Solutions with Tempo
Unlock service management excellence with Tempo
With Tempo's modular suite of integrated tools, you can build and scale a custom ITSM solution at your own pace. Enhance Jira's capabilities with any of our embedded products that are simple to implement, easy to adopt, and cost-effective.
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Learn moreTempo is trusted by 30,000+ global companies
Control your entire portfolio
With Tempo's modular suite of embedded tools for Jira, you can build and scale a custom ITSM solution without the headache.
A single source of truth
Connect work across teams and projects in one view to facilitate transparency and accountability.
Data integrity
Trusted by over a third of the Fortune 500, Tempo’s integrated platform GDPR, ISO, and SOC2 compliant. Your data security is at the core of everything we do.
Improve transparency
Share risk, status, and ITSM metrics across your organization or directly with customers with custom charts, dashboards, and reports in Jira or Confluence.
Control costs
Understand the full cost of support, types of service requests, and initiatives so you can make the right investments.
IT project and program management
Control your entire IT and service portfolio
Strategically align your IT investments with overarching business objectives to enhance clarity and visibility across IT portfolios and services. By centralizing control and streamlining management, you ensure that every decision and action supports your strategic goals, allowing your organization to operate at its full potential.
IT problem management
Proactively identify, analyze, and resolve underlying issues, reducing incidents and improving system reliability in alignment with your strategic objectives.
IT change management
Tempo facilitates seamless transitions and minimizes disruptions by ensuring changes are strategic, well-planned, and aligned with overarching business goals.
Team capacity and resource management
Optimize service excellence
Strategically allocate people and teams, remove bottlenecks, and control costs without sacrificing quality. Empower your teams to deliver exceptional service quality consistently. This targeted approach not only boosts productivity but also enhances service delivery outcomes, leading to increased satisfaction and trust among your stakeholders.
IT financial management
Understand the full cost of support, types of service requests, and initiatives so you can make the right investments.
IT capacity management
Ensure that you have the right people with the right skills for support and project demands. Track agent and team activities to streamline processes, improve response times, and meet SLAs.
IT service level management
Proactive monitor capacity to identify and address service discrepancies before they impact your operations. This proactive approach ensures that all IT services are delivered in compliance with SLAs, enhancing reliability and customer satisfaction.
Data visualization and reporting
Stay in control with accurate reporting
Harness the power of data visualization and reporting to maintain a commanding view over your IT operations. Our sophisticated tools provide comprehensive, easy-to-understand visual representations of complex data, allowing you to quickly grasp performance trends, identify potential issues, and make informed decisions.
IT release management
Leverage advanced data visualization to enhance IT release management, making planning and reporting more intuitive and effective. Our tools transform complex release data into clear, actionable insights, facilitating easier tracking of progress against timelines and benchmarks.
Performance measurement and analytics
Create and share Custom Charts dashboards for reporting on portfolio allocation, progress, workloads, cumulative spend, customer satisfaction, and more. Share risk, status, and ITSM metrics across your organization or directly with customers with custom charts, dashboards, and reports in Jira or Confluence.
“The whole company uses it now. Everything is linked together to track and plan. Internal work, external projects, plans, capacity, reporting, the work being done and logged in real time – it is all done through our Tempo solutions.”
—Marko Turic, Jira Developer at 3Banken IT
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Modular solution for ITSM excellence
ITSM solutions for Jira
Featured customer stories
TTTech harnesses Tempo for powerful insights
As a leading provider of safe networked computing platforms, TTTech Group makes megatrends like the Internet of Things and autonomous mobility a reality.
Challenge
With clients that include BMW, Volkswagen, Audi, NASA, and Boeing, 14 locations worldwide, and more than 2,300 employees, TTTech was looking for a better way to track and visualize what was happening across projects.
Solution
Structure helps us to give context in terms of aggregating everything and seeing all the phases or objects or even features and their interrelation to other project activities because in Jira, you have nice boards, but you do not see the interrelation and how everything comes together. Timesheets and Structure are a potent combination to track project efforts, and aggregate the information for layers that are relevant for project managers. More importantly, the two apps together create a system for flagging projects that have gone over budget – one that works in real time.
The result? A helpful representation of the status of projects and the ability to foresee problems at different levels.
Testimonial
Structure offers a centralized system for supporting that work so that project managers have a high-level understanding of what's happening in a project, all in one place. This is actually one of the biggest values we can provide for our project managers, they see immediately if parts of their work breakdown are developing problems. You see it in context. You're not just looking at issues, it aggregates up to an initiative or feature level and up to your whole project level.
René Hans
Project Management Expert
Products
Timesheets
Structure PPM
Connect with the systems you use every day
Tempo tools integrate with tools your organization already uses, right out of the box.
Enterprise-grade security
Ensure your company's data is completely secure and that you're in compliance with the latest standards.
Popular products
Tempo’s modular, flexible, and scalable solutions support ITSM teams of any size.
Capacity Planner
A powerful team resource management tool designed to optimize capacity planning and project management in Jira
Learn moreTimesheets
Tempo’s intuitive automation and Jira-native design make it the most trusted time tracking tool for enterprise organization.
Learn more
Financial Manager
Monitor projects and portfolios to get simple, clear, and real-time views of your costs, budgets, and profits that can be shared throughout your entire organization.
Learn moreFrequently Asked Questions
Couldn't find what you need?Go to ourHelp Center
IT Service Management (ITSM) involves managing the end-to-end delivery of IT services to customers. Tempo enhances ITSM by integrating a suite of tools into Jira, allowing for a more scalable, custom solution. These tools improve team alignment, cost control, and provide clarity across your entire service portfolio, making it easier to manage and scale your IT services effectively.
Getting started with Tempo is easy. You can begin with a free trial of any of our products to experience first-hand how Tempo can enhance your ITSM capabilities. Simply reach out to an expert, and we'll guide you through the process, helping you unlock service management excellence with Tempo.
Tempo ensures enterprise-grade security, complying with major standards like GDPR, ISO, and SOC2. This commitment to security means your company's data remains secure and compliant with the latest regulations, providing peace of mind and trust in Tempo's solutions.
Tempo unlocks critical business insights by providing access to real-time data and key metrics across the organization. These insights enable informed decision-making, identify cost-saving opportunities, and ensure transparency with custom charts, dashboards, and reports in Jira or Confluence, simplifying the audit process and improving organizational efficiency.
Yes, Tempo allows you to view multiple Jira Service Management projects in one place, giving you a comprehensive overview of your support operations. This feature helps in taming queue sprawl and removing the guesswork from ticket management by enabling powerful data aggregation and custom formulas for grouping, filtering, and prioritizing tickets.
Tempo provides a single source of truth by connecting work across teams and projects, enabling transparency and accountability. This alignment ensures that IT investments directly support business objectives, optimizing resources and focusing efforts on what matters most to your organization.
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Get a custom solution to fit your needs
Only Tempo's flexible, modular solutions enable organizations to scale their Jira investments and bring clarity to the leadership team.