Strategic portfolio management for PMO leaders
Tempo gives PMO directors and portfolio managers the tools to reduce delivery friction, align teams, and drive measurable outcomes.
Jira ITSM Solutions with Tempo
Every ticket, every team, one view.The portfolio-level visibility ITSM has been missing — cross-project queue clarity, workload intelligence, and live reporting your executive team can act on.
Proof from the teams already running it.
Structure gave us the views and insights for work, both at the task level and the big-picture level. We needed oversight that could still go down to the issue level.
Jurica Petricevic
Every project queue is its own radar screen.
In JSM, each project lives in its own queue. Across distributed ownership and dozens of agents, per-project visibility is like managing air traffic with a separate radar for every runway. Leaders can’t see whether teams are building what matters most, or whether an SLA is about to breach three queues over. The work happens; the picture never comes together.
You can’t manage a portfolio you can only see one queue at a time.
One connected picture, inside Jira.
Tempo connects every project into a single view — no connectors to configure, no data pipeline to build.
Every project in one filterable hierarchy
Team leads see cross-project SLA health in real time and catch at-risk tickets before they breach.
Live, no-code dashboards in Jira and Confluence
Removes JSM’s 12-month reporting cap, so you can answer 3-year CSAT and SLA-trend questions. One-click PDF export for board packs.
Enterprise-class time tracking
Ties every hour of IT work to the business outcome it serves.
Allocation, CapEx/OpEx splits and budget posture, in real time
Across every IT initiative, board-ready and without a spreadsheet.
Capacity and skills for support and project demand alike
Spot gaps before they become the bottleneck that breaches an SLA.
Where Loop comes in.
When your IT portfolio runs on Loop, the same live picture goes one step further: strategy set at the top reaches every team’s queue, drift between plan and delivery gets caught the day it starts, and the AI agents working alongside your people are governed by the same rules — with their time and cost attributed to the work, not guessed at.
Frequently Asked Questions
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IT service management covers the end-to-end delivery of IT services to customers. Tempo extends JSM's per-project capabilities with portfolio-level visibility, service-investment reporting, and live dashboards – so IT leaders can see what's happening across every team, not just one queue at a time.
JSM's per-project queue gives each team visibility into their own tickets. Structure PPM connects every project into one filterable hierarchy – so team leads see cross-project SLA health in real time, can prioritize by custom criteria, and catch at-risk tickets before they breach.
JSM caps historical reporting at 12 months. Custom Charts removes that limit, covering 3-year CSAT trends, SLA performance, and resolution patterns over any time period. Dashboards are live, no-code, and embeddable in Confluence – no Jira login required for stakeholders.
Timesheets ties every hour of work to its broader business context. Financial Manager surfaces real-time views of resource allocation, CapEx/OpEx splits, and budget posture across IT initiatives – board-ready output, no spreadsheet required.
Tempo holds SOC 2 Type 2, ISO/IEC 27001, and ISO/IEC 27701 certifications, and operates in alignment with GDPR, CCPA, HIPAA, DORA, and PCI DSS requirements. Data is encrypted at rest and in transit, with SSO and MFA support, A+ SSL Labs ratings across the product suite, and a public Trust Center with downloadable audit reports and a signed DPA. Trusted by over a third of the Fortune 500 – including regulated organizations in financial services, healthcare, and government.
Most teams reach first value within two weeks. Tempo products are Jira-native – no connectors to configure, no data pipelines to stand up. Book a demo and we'll scope the right starting point for your operation.
Dive deeper
Strategic Portfolio Management
Modern modular PPM solutions that scale with your business. Align your teams with the integrated platform that bridges the gap between strategy and execution.
Financial Manager
Monitor projects and portfolios to get simple, clear, and real-time views of your costs, budgets, and profits that can be shared throughout your entire organization.
Capacity Planner
A powerful team resource management tool designed to optimize capacity planning and project management in Jira
More resources
Turn strategy into delivery: Optimize time, people, and risk in Jira
Get a view your leadership team can act on.
Tempo’s modular products scale with your Jira investment and bring the whole IT portfolio into focus. We’ll scope the right starting point for your operation.