Professional Services Automation Package Options
Select a plan that fits youProfessional Services Automation Features (Enterprise)
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Calendar Integrations | Shows all of your calendar scheduled meetings and events in My Work interface. | ||
| IDE Integrations | Automatically populates activities based on actions performed within developer tools. | ||
| AI Suggestions | Gathers the activity data from connected work systems to provide 1-click suggestions to log time. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Logged time report | Create logged time reports using a combination of multiple teams, projects, accounts, users, and issues. | ||
| Planned vs. actual | With Capacity Planner - Get insight into your project's current status and alter future forecasts if necessary. | ||
| Revenue reports | With Financial Manager for Timesheets - Leverage Timesheets to deliver a financial overview of your projects. | with Tempo Budgets | |
| Custom reports | With Structure PPM - Utilize Timesheets data in Structure to visualize, track, and manage the work. | ||
| Share reports | Print reports and share the saved report filter with other members of your organization providing permission-based access to data. | ||
| Raw Data Export Options | Exports report data to CSV or XLS, charts to PNG, and report summary to PDF. | ||
| Tempo API Support | Integrate Tempo with your other business systems to make it that much more powerful. | ||
| Tempo Webhooks | Read data from specific events to associate the work with specific Jira issues. | with Tempo Event Handlers |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Calendar view | Get a consolidated view of your daily work, including activities coming from connected work systems. | ||
| Timesheet View | View the time logged on your Jira tasks across a specific period and group by specific fields. | ||
| List View | Simplified view to show planned and logged time on same screen. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Team-level approvals | Encourage accountability for tracking time and the accuracy of the logged time data. | ||
| Project-level approvals | Review and approve hours from various teams working on the same project (requires Financial Manager). |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Tempo Teams | Organize employees for multiple purposes - ex: per department or for a special project with multiple departments. | ||
| Holiday Schemes | Manage different types of holidays in each country or location in which your company has an office. | ||
| Workload Schemes | Set the days and hours in different types of working weeks. | ||
| Create work programs | Group teams to manage several teams working together on a common project. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Tempo Accounts | Organize the logged time data in your organization using this custom Tempo field. | ||
| Internal Issues | Track time on non-project related and non-billable activities such as vacations, meetings, or training. | ||
| Tempo Work Attributes | Custom Tempo fields to add to worklogs for detailed information about logged time. ex: overtime, travel, etc. | ||
| Billable Hours | Use Tempo accounts to track billable work in order to create invoices for customers. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Gadgets and dashboards | Configure Jira dashboards to track Tempo Account, Tempo Team, and user data. | ||
| Chrome Extension | Track time either within or outside of Jira in a Chrome browser. Let it run while you’re working outside of Jira. | ||
| Tempo Mobile | Mobile tracker app for iOS and Android. Keep an eye on your workload anytime and from anywhere and manage your time on the go. Log and plan time, start trackers, and get timely reminders in your inbox. | ||
| Tempo for Slack | Interacting directly with the Tempo bot to get your work logged quickly and efficiently. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Jira Align | Identify time spent across projects and portfolios to track developer costs against budgets. | ||
| Google Calendar | See all of your Google Calendar scheduled meetings and events in My Work interface. | ||
| Office 365 | See all of your Office 265 scheduled meetings and events in My Work interface. | ||
| Slack | Log time on Jira issues within Slack. | ||
| GitHub | Populates the Activities Feed in My Work with potential worklogs based on actions performed with GitHub. | ||
| GitLab | Populates the Activities Feed in My Work with potential worklogs based on actions performed with GitLab. | ||
| Bitbucket | Populates the Activities Feed in My Work with potential worklogs based on actions performed with Bitbucket. | ||
| JetBrains | Integration with JetBrains automatically detects the time you spend on coding activities in Git repositories. | ||
| Visual Studio Code | Integration with VS Code automatically detects the time you spend on coding activities in Git repositories. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Capacity Planner | Compare the planned time to actual time team members have logged in their timesheets. | ||
| Financial Manager | Leverage Timesheets data to view financial health of projects. | Included with Tempo Budgets | |
| Structure PPM | View Timesheets data alongside your project data in customizable, spreadsheet like views. | ||
| Custom Charts for Jira | Use Custom Charts' dashboards and charts to visualize time tracking data from Timesheets. |
| Feature | Description | Cloud |
|---|---|---|
| Flexible scope definition | Scope projects to Jira projects, epics, structures, or JQL queries. |
| Feature | Description | Cloud |
|---|---|---|
| Global cost rates | Cost rates to be applied throughout the organization and for all projects created in Financial Manager. | |
| Project cost rates | Hourly rate for a role and is used for a project’s cost calculation. | |
| Flexible cost rates | Specify different flexible rates for team members at the project level. | |
| Expenses | Add expenses one at a time and also add fixed recurring monthly expenses for regular expenses. | |
| Cost forecasting | Use plans in Capacity Planner to enable project manager to forecast costs into the future. |
| Feature | Description | Cloud |
|---|---|---|
| Global billing rates | Billing rates to be applied throughout the organization and for all projects created in Financial Manager. | |
| Project billing rates | Billable hourly rate for a role and is used for a project’s revenue calculations. | |
| Revenue forecasting | Use plans in Capacity Planner to enable project manager to forecast revenues into the future. |
| Feature | Description | Cloud |
|---|---|---|
| Tempo Account billing rates | Custom Tempo field to categorize billing rates specific to Tempo Accounts (ex: CAPEX vs. OPEX, specific customers or clients). |
| Feature | Description | Cloud |
|---|---|---|
| Budgets | Add a budget value for your project’s timeframe (monetary or time). | |
| Budget milestones | Show a breakdown of your budget over the project’s timeframe. | |
| Budget descriptions | Understand what each budget milestone means when viewing your project’s overview. |
| Feature | Description | Cloud |
|---|---|---|
| Project Time Approval | Verify and approve project hours - the hours worked by team members on the project. |
| Feature | Description | Cloud |
|---|---|---|
| Automatic scope sync | Automatically sync your project scope when issues or tasks are added or removed from project scope. | |
| Portfolios | Gain insight into how a portfolio containing multiple aggregated projects is performing. | |
| Cost/Revenue Reports | Report on Actual Cost, Planned Cost, Actual Revenue, and Planned Revenue of projects and portfolios. | |
| REST API | Programmatically access data from Financial Manager in order to integrate with other business components. |
| Feature | Description | Cloud |
|---|---|---|
| Timesheets | Transform Timesheets data into real-time financial health metrics (Timesheets is currently needed to use Financial Manager). | |
| Capacity Planner | Monitor how the projects are going and forecast financial metric (with Timesheets & Capacity Planner). | |
| Structure | Use Structure to visualize, track, and manage the work of multiple teams or projects, and then track costs and revenue of the structure in a Financial Manager project. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Custom Charts | Allows users to create a variety of chart types directly within their Jira dashboard with an intuitive, no-code interface that is easy for users at any level. | ||
| Simple Search | Enables dynamic filtering of Custom Charts reports using Jira fields and JQL, enhancing report customization and viewing. | ||
| Issue List | Provides a configurable list view for displaying Jira data with customizable columns, integrating system and third-party fields. | ||
| Shared Dashboard | Enables users to share entire dashboards of charts with both internal and external users and to display these dashboards in the Jira Service Management portal or as an internal wallboard. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Jira Service Desk Fields | Supports fields like Request Type, Channel Type, SLAs, Language, Satisfaction Rating, and more for functionalities such as Chart by, Group by, Source, and Quick Filters. | ||
| Jira System Fields | Includes support for all Jira system fields such as Summary, Assignee, Issue Type, Priority, Status, and others, across all major charting and filtering features. | ||
| Custom Fields | Extends support to all Jira custom field types, including Text, Number, Date, Select Lists, and more, usable in charting configurations, filters, and calculations. | ||
| Field Support from 3rd Party Apps | Integrates with third-party apps, including Tempo apps, to utilize their custom fields in charts, enhancing data visualization and reporting capabilities. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Custom Templates | Allows users to create and save their own templates, providing flexibility and personalization in report generation. Templates can be kept private or set to global for shared use within the organization. | ||
| Pre-built Example Templates | Includes a variety of ready-to-use templates designed for common reporting scenarios such as 'Created vs. Resolved', 'Issue Types by Project', and 'JStatus Categories', enabling quick setup and deployment. | ||
| Shared and Private Templates | Offers options for templates to be saved for personal use or shared globally within the organization, facilitating standardized reporting across teams. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Multiple Chart Types | Supports pie, bar, line, table, tile, and funnel charts for varied data visualization needs. | ||
| Smart Labels and Quick Filters | Enhance data visualization with labels for highlighting important data and quick filters for focusing on specific data subsets. | ||
| Advanced JQL Search | Utilize Jira Query Language for creating complex data queries and detailed custom reports. | ||
| Drag and Drop Reordering | Simplify chart and dashboard organization by easily rearranging elements with a drag-and-drop interface. | ||
| Rename & Combine Segments | Modify segment names for clarity and merge segments to highlight overarching trends. | ||
| Show/Hide Segments | Control which data segments are displayed to focus on the most relevant information. | ||
| Custom Colors | Customize chart segment colors to align with your reporting aesthetics and improve readability. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Dashboard Sharing | Share entire dashboards with internal and external users via JSM portal or as wallboards. | ||
| Admin Control | Customize access levels and manage shared dashboards with admin settings, providing secure and controlled data sharing. | ||
| Read-Only Reports | Share read-only charts and reports with customers via the JSM portal, providing controlled and secure access to essential data. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Time in Status | Easily monitor progress with intuitive time-in-status calculation. See how long work sits in statuses on average by hours, weeks, or even years. | ||
| Historical Data Reporting | Analyze team performance over time with Issue History reporting, supporting all system fields for comprehensive historical data analysis. | ||
| Calculate Options | Automatically calculate and report on time spent, story points, and other key metrics using counts, sums, or averages. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| PNG | Export reports from Custom Charts and Issue List to PNG files. This feature is enabled by default and can be disabled individually or globally by Jira or Confluence admins. | ||
| CSV | Export reports from Custom Charts and Issue List to CSV files. This feature is enabled by default and can be disabled individually or globally by Jira or Confluence admins. | ||
Export reports from Custom Charts and Issue List to CSV files. This feature is enabled by default and can be disabled individually or globally by Jira or Confluence admins. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Structure PPM | Integrate with Structure by Tempo to take issues from one or many Structures and include them in Custom Charts, Issue List, and Simple Search. | ||
| Timesheets | Integrate with Timesheets by Tempo for rapid reporting on time tracking. Create charts such as 'Team Estimates vs. Actuals' or 'Time Spent by Activity'. | ||
| Jira, JWM, and JSM | Build reports from system and custom fields across Jira, Jira Work Management, and Jira Service Management. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Team Capacity Quarterly View | Provides real-time insights into the workload and availability of the teams by providing an overview of the teams' sizes, work allocations, and capacity for the selected quarter. | ||
| Monitoring Shared Resources | Reduce the risk of over-allocating shared team members. | ||
| Capacity Indicators | Provide a quick glance at the teams' capacity levels on a weekly, monthly, or quarterly breakdown. | ||
| Jira Epic Estimates | Teams' estimate efforts can be shown in hours and in FTE units. | ||
| Team Capacity Dashboard | Leverages the planned time and the Jira original estimates to calculate the capacity of managed teams. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Skills | Added to user profiles in Tempo Teams so managers can plan for projects that require specific skills. | ||
| Generic Resources | Map resources to project tasks early before actual resources are identified. | ||
| Roles | Describes the job done by a member of a Tempo Team or an individual working on a Financial Manager project. | ||
| Recurring Plans | Create repeating plans instead of individual plan every week. | ||
| Plan Approvals | Team leads and managers approve and keep track of plans being created or modified by team member. | ||
| Automated Emails | Alert users about certain events, including reminders, changes, updates, and prompts for actions. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Sync Plans with Jira Issues | Creating new issues in Jira can automatically create new Tempo plans; changing synced Tempo plans will update their related Jira issues, and changing Jira issues will update Tempo plans. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Team Member Capacity Report | Understand the planned and available capacity of employees over a given period of time considering team commitment. | ||
| Planned Time Report | Give insight into the time that has been planned on projects based on teams and individual users. | ||
| Plan vs. Actual Report | Help managers, teams, and team leads monitor the progress of their projects. |
| Feature | Description | Cloud | Data Center |
|---|---|---|---|
| Calendar Integrations | Automatically create plans through integrations with Google and O365 Calendars. | ||
| Custom Integrations | Leverage API’s and Webhooks to integrate with 3rd-party software. | ||
| Timesheets | Compare the plan versus the actual time team members have logged in their timesheets. | ||
| Financial Manager | Use Capacity Planner and Timesheets data to project future costs and revenues of projects. | ||
| Structure PPM | View and manage planned time data within a structure, alongside your project data. | ||
| Gantt Charts for Structure PPM | Include planned work from across the company when considering resource usage, even for issues not represented on your Gantt chart. |









